Refund policy

Last updated: October 22, 2026

We want you to be happy with your purchase. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with all accessories included.

How to start a return

Email us at zevu-sales@outlook.com with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 14 days of delivery with your order number and photos of the issue, and we will send a free replacement or issue a full refund — no need to pay for return shipping.

Non-returnable items

Items that have been used, damaged by the customer, or returned without their original packaging and accessories cannot be accepted. Sale items and gift cards are not refundable.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post it. Original shipping costs are non-refundable.

Exchanges

The fastest way to get a different item or option is to return the one you have and place a new order.

Cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible at zevu-sales@outlook.com.